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Frequently Asked Questions

How can I find updates on campus construction?

Please refer to the Pardon our Progress page for the latest updates on campus construction and its impact on parking, walking routes, and other important information.

How do I access Facilities Management’s AiM operating system to reconcile work order charges?

After an initial request for access to AiM, you can log on to AiM online.

For other AiM related issues, please contact Jeannie Knott (972.883.2104 / jmk104020@utdallas.edu).

How do I make revisions to work orders already scheduled?

Please email the revisions to PPWorkRequest@utdallas.edu and be sure to reference your assigned work order number.

You can also report a problem or submit a work request online.

If you note a problem requiring immediate maintenance or repair, please contact Facilities Management at 972.883.2177.

For emergencies after 5:00 p.m., please call 972.883.2147.

If it is an urgent request, also call the Facilities Management Work Order Center at 972.883.2177 to immediately notify Facilities Management of the changes.

How do I report a floor spill, clogged drain, or maintenance problem?

If you note a problem requiring immediate maintenance or repair, please contact Facilities Management at 972.883.2177.

You can also report a problem or submit a work request online.

For emergencies after 5:00 p.m., please call 972.883.2147.

How do I report Air or Heating (hot/cold) issues?

Please contact Energy Management Services (EMS) at 972.883.2147, or Facilities Management at 972.883.2177 to be transferred to EMS.

How do I request a key for my office?

Requests should be made online. Please read and acknowledge the issuance agreement on the form. Note: Students are no longer issued keys.

How will I know when my request for facilities has been approved?

You will receive an email confirmation.

I just got a job on campus. Do I need to get a key for the office? If so, how do I get one?

Faculty and staff members should complete the Key Request Form. Obtain the approvals and submit it as specified on the form. Student workers may receive an office key from their direct supervisor if it is deemed necessary.

Is there any way to get around the construction on campus?

For help navigating our growing campus, please refer to the the Pardon Our Progress website. This site offers the latest news on disruptions, alternative pedestrian pathways, maps and webcams to allow anyone to view progress live. You also may consult the campus map.

What is the difference between “Report A Problem” and “Make a Work Request”?

Make a Work Request is only required for billable and/or scheduled work where a Facilities Management Work Request Form is necessary. For more details, please see Report a Problem vs. Make a Work Request.

What is the hourly rate for Facilities Management work orders?

Please see our latest Rates & Overtime.

Where do I find the FM Work Request Form?

Please use Facilities Management Make a Work Request form to report routine maintenance needs. Please refer to the form for submission and routing instructions. If you note a problem requiring immediate maintenance or repair, please contact Facilities Management at 972.883.2177 or email Facilities Management at PPWorkRequest@utdallas.edu. For emergencies after 5:00 p.m., please call 972.883.2147.

Where do I pick up my key?

The Key Shop is located just inside and to the right as you enter the Facilities Management (FM) building. The FM building is located east of Callier Center Richardson, at the corner of Synergy Park Boulevard and Floyd Road on Facilities Way. Key Shop hours are 7:00 a.m. - 5:00:00 p.m., Monday-Friday.

Who do I call with an emergency after Facilities Management offices are closed?

Please contact the UTD Police at 972.883.2222 or the Energy Management Services (EMS) at 972.883.2147 to report the issue.

How do I view and print work order invoice/charges?

Use Internet Explorer or Mozilla Firefox to enter the AiM website.

You will be prompted to enter your current UTD login and password.

Once AiM has fully loaded, click on “WORK MANAGEMENT” at the top of the Menu box; then select “WORK ORDER”.

In the lower right-hand corner of the WORK ORDER screen, a box is provided to enter your 8-digit work order number inserting a hyphen prior to the last two digits (Example: 146300-16).

Click on the magnifying glass next to the box to access the work order. After your Work Order has populated, select “Cost Analysis” from the “View” section provided down the left side of the screen, for charges currently posted to the entire Work Order. For charges posted to a specific phase number, click on that phase number (Example: 001, 002, 003, etc.) and then select “Cost Analysis” from the “View” section provided down the left side of the screen.

Billed Work Order phases will indicate “95- Billed/Closed”. If a Work Order phase is not in “95-Billed/Closed” status, then charges may not be complete for that phase. Similarly, if a Work Order is not in “Closed” status then charges may not be complete for the entire Work Order.

To print “Cost Analysis” amounts visible from the Work Order screen: Maximize your web browser, click the Print Screen key at the top right-hand side of your keyboard, open a Word document, right-click on your mouse over the blank page and select Paste.

If you are viewing multiple work orders, return to the Work Order screen by clicking “Back” at the top left of the screen until you are able to key in the next work order number in the box provided at the bottom left of the page and click the magnifying glass to access it.

Where can I find more information about sustainability at The University of Texas at Dallas?