Frequently Asked Questions
Facilities Management - The University of Texas at Dallas
Please refer to the Pardon our Progress page for the latest updates on campus construction and its impact on parking, walking routes, and other important information.
Please email the revisions to PPWorkRequest@utdallas.edu and be sure to reference your assigned work order number.
If you note a problem requiring immediate maintenance or repair, please contact Facilities Management at 972.883.2177.
For emergencies after 5:00 p.m., please call 972.883.2147.
If it is an urgent request, also call the Facilities Management Work Order Center at 972.883.2177 to immediately notify Facilities Management of the changes.
Requests should be made online. Please read and acknowledge the issuance agreement on the form. Note: Students are no longer issued keys.
You will receive an email confirmation.
Faculty and staff members should complete the Key Request Form. Obtain the approvals and submit it as specified on the form. Student workers may receive an office key from their direct supervisor if it is deemed necessary.
Make a Work Request is only required for billable and/or scheduled work where a Facilities Management Work Request Form is necessary. For more details, please see Report a Problem vs. Make a Work Request.
Please see our latest Rates & Overtime.
Please use Facilities Management Make a Work Request form to report routine maintenance needs. Please refer to the form for submission and routing instructions. If you note a problem requiring immediate maintenance or repair, please contact Facilities Management at 972.883.2177 or email Facilities Management at PPWorkRequest@utdallas.edu. For emergencies after 5:00 p.m., please call 972.883.2147.
The Key Shop is located just inside and to the right as you enter the Facilities Management (FM) building. The FM building is located east of Callier Center Richardson, at the corner of Synergy Park Boulevard and Floyd Road on Facilities Way. Key Shop hours are 7:00 a.m. - 5:00:00 p.m., Monday-Friday.
Use Internet Explorer or Mozilla Firefox to enter the AiM website.
You will be prompted to enter your current UTD login and password.
Once AiM has fully loaded, click on “WORK MANAGEMENT” at the top of the Menu box; then select “WORK ORDER”.
In the lower right-hand corner of the WORK ORDER screen, a box is provided to enter your 8-digit work order number inserting a hyphen prior to the last two digits (Example: 146300-16).
Click on the magnifying glass next to the box to access the work order. After your Work Order has populated, select “Cost Analysis” from the “View” section provided down the left side of the screen, for charges currently posted to the entire Work Order. For charges posted to a specific phase number, click on that phase number (Example: 001, 002, 003, etc.) and then select “Cost Analysis” from the “View” section provided down the left side of the screen.
Billed Work Order phases will indicate “95- Billed/Closed”. If a Work Order phase is not in “95-Billed/Closed” status, then charges may not be complete for that phase. Similarly, if a Work Order is not in “Closed” status then charges may not be complete for the entire Work Order.
To print “Cost Analysis” amounts visible from the Work Order screen: Maximize your web browser, click the Print Screen key at the top right-hand side of your keyboard, open a Word document, right-click on your mouse over the blank page and select Paste.
If you are viewing multiple work orders, return to the Work Order screen by clicking “Back” at the top left of the screen until you are able to key in the next work order number in the box provided at the bottom left of the page and click the magnifying glass to access it.
Please visit sustainability.utdallas.edu.